Key Features
Communication
Summary
Achieve a unified overview of all communication activities:
- Comprehensive View: Consolidate interactions across WhatsApp, Email, SMS, and Calls in one place.
- Multi-Channel Insights: Monitor engagement metrics across platforms for a cohesive communication strategy.
Follow-Up and Task Summary
Organise and streamline follow-up activities for improved lead engagement:
- Follow-Ups: Track interested leads and ensure timely responses.
- Call Backs: Prioritise reconnecting with students unavailable during initial contact.
- Non-Responsive Leads: Identify unresponsive leads and create strategies to re-engage.
Calling Summary
Access detailed analytics to optimise call management:
- Call History: Maintain logs of all calls, including timestamps, recording, and outcomes for detailed tracking.
- Missed Calls: Highlight missed opportunities and build quick reconnection.
- Chat Leads: Manage leads sourced from chatbot interactions.
Communication Manager
Enhance operational efficiency with advanced tracking and management tools:
- Call Analytics: Monitor inbound and outbound call counts, durations, and outcomes for each counselor.
- Lead Prioritisation: Enable administrators to configure quick tabs based on any type complex conditions
- Performance Metrics: Track counselor productivity through performance indicators, identifying areas of strength and improvement.
Optimise Communication for Superior Results
With the detailing up-to email open time, communication can be made more efficient and personalised. By providing a 360-degree view of all communication activities and integrating advanced performance tracking, this module ensures enhanced engagement, and lead conversion rates.