Privacy Policy

Privacy Policy

Effective Date: 1st Mar 2023

Introduction

This Privacy Policy governs the collection, use, and disclosure of personal information by HEADSTART INFO TECH (OPC) PVT. LTD. (“Headstart”), a company incorporated under the Ministry of Corporate Affairs, Government of India, having its registered address at 548, 26th Main, BTM Layout, 2nd Stage, Bengaluru Urban, Karnataka 560076. By accessing or utilizing the Headstart CRM platform (the “Platform”), including any associated content or services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. If you are under 18 years of age, your parent or guardian must review and consent to this Privacy Policy on your behalf.

This document constitutes an electronic record under the Information Technology Act of 2000 and does not require physical or digital signatures. We encourage you to review this Privacy Policy periodically, as it may be updated from time to time.

Scope of This Policy

This Privacy Policy outlines the types of information we collect, how we use it, and the rights you have concerning your personal data. It applies to all information you share with us through our website, email, telephone, or any other means of communication.

Key Points Summary

• Ownership: Headstart is operated by HEADSTART INFO TECH (OPC) PVT. LTD.
• User Categories: Your interaction with Headstart may vary based on whether you are a Visitor, Customer, or User.
• Voluntary Submission: The information you provide is voluntary, although necessary to receive certain services.
• Compliance:By using our services, you agree to comply with our Terms of Service and other applicable policies.

Information We Collect and How We Use It

Data Collection Based on User Type

• Visitors

  (Individuals browsing our website)

– Information Collected:

– IP address

– Geolocation data

– Website behavior (pages visited, time spent)

– Device details (model, operating system)

– Cookies and web beacon data

– Information from third parties (if consented)

– Usage:

– To analyze visitor behavior and enhance user experience.

– To send newsletters, marketing communications, and relevant advertisements (with consent).

• Customers

  (Individuals or organizations using our services)

– Information Collected:

– IP address

– Geolocation data

– Representative details (name, email)

– Payment information for secure transaction processing

– Contact details (name, phone number, organization)

– Usage:

– To register and deliver our services.

– To process payments through third-party providers.

– To send newsletters and product updates (with consent).

• Users

  (Employees or representatives utilizing services on behalf of Customers)

– Information Collected:

– IP address

– Geolocation data (if enabled)

– Calendar information

– Website behavior and feature usage

– Device details

– Cookies and web beacon data

– Additional data (SMS, call logs, emails with Leads)

– Usage:

– To provide and enhance services.

– To manage and sync data for business purposes (with opt-in).

– To communicate essential service updates.

Tools We Use

– Cookies: Small files to collect information about website activities, preferences, and to enhance user experience.

– Web Beacons: Used to track content access in web pages or emails, not stored on devices.

– Field Force Location Tracking: If enabled, records user location during work hours.

– Google Calendar Access: Allows syncing of follow-up events; users can disable this feature in the app.

Limitations of These Tools

– These tools do not collect personally identifiable information.

– They are free from harmful software or viruses.

Retention of Personal Information

We retain your personal information for as long as necessary to provide our services or fulfill legitimate business needs, including compliance with legal obligations and resolving disputes. Customers are responsible for informing Leads of data handling practices as required by law. Upon cessation of service usage, data may be deleted unless retention is mandated by law.

Tracking by Advertisement Partners

With your consent, we may share data with advertising partners to track visits and provide targeted advertisements.

Customer Responsibility for Third-Party Tools

If you are a Customer utilizing third-party technologies, you are responsible for informing Leads about data collected and associated policies.

Sharing Information with Third Parties

We may share your information with third-party service providers for the purpose of delivering specific services. These third parties are bound by confidentiality obligations.

Links to Third-Party Websites

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or policies of those websites.

Disclosures of Personal Data

We may disclose your personal data when required by law, to safeguard safety and national security, to investigate fraud, or to protect our legal rights.

Security of Your Personal Information

We prioritize data privacy and employ secure cloud servers and SSL encryption to protect your information from unauthorized access. We encourage you to set strong passwords for your Headstart account and to change them regularly.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify users of significant changes by updating the effective date at the top of this document.

Your Privacy Choices

You have the right to opt out of certain data uses, including sharing with third parties. If you wish to withdraw consent or request deletion of your data, please contact us at [email protected] or [email protected]. Your request will be processed within 30 days.

Contact Information

For written requests, please contact:

HEADSTART INFO TECH (OPC) PVT. LTD.

548, 26TH MAIN, BTM LAYOUT, 2ND STAGE,

Bengaluru Urban, Karnataka 560076, India.

This Privacy Policy is an integral part of our Terms of Service and should be read in conjunction with them. If you do not agree with this policy, we advise against using our Platform.